When you use MY VACATION (Av. Bonampak, Cancún, Quintana Roo), you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.
This notice applies to users of MY VACATION anywhere in the world, including users of apps, websites, features, or other services.
In response to the Federal Law on Protection of Personal Data held by individuals (“Act”) in force in Mexico, please note that this Notice of Privacy of Personal Information (“Notice”) describes as MY VACATION and subsidiaries and / or Business Units, may collect and use information provided by you on this agreement.
1. Data provided by users. This includes::
User profile: We collect data when users create or update their MY VACATION accounts. This may include their name, email, phone number, login name and password, payment or banking information (including related payment verification information).
2. Data created during use of our services. This includes:
Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, date and time the service was provided, amount charged and payment method.
Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services used before interacting with our services. In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers.
3. Data from other sources. This includes::
MY VACATION business partners through which users create or access their MY VACATION account, such as payment providers, social media services, or apps or websites that use MY VACATION APIs or whose APIs MY VACATION uses .
Marketing service providers.
MY VACATION may combine the data collected from these sources with other data in its possession..
MY VACATION collects and uses data to enable reliable and convenient products and services. We also use the data we collect
To enhance the safety and security of our users and services
For customer support
For research and development
To send marketing and non-marketing communications to users
In connection with legal proceedings
MY VACATION does not sell or share user personal data with third parties for their direct marketing, except with users’ consent.
Research and development. We may use the data we collect for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us to improve and enhance the safety and security of our services, improve our ability to prevent the use of our services for illegal or improper purposes, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
Marketing. MY VACATION may use the data we collect to market our services to our users. This includes sending users communications about MY VACATION services, features, promotions, sweepstakes, studies, surveys, news, updates, and events.
MY VACATION, and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice.
Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. MY VACATION uses cookies and similar technologies for purposes such as:
Authenticating users
Remembering user preferences and settings
Determining the popularity of content
Delivering and measuring the effectiveness of advertising campaigns
Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services.
We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.
Some of MY VACATION´S products, services, and features require that we share data with other users or at a user’s request. We may also share data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.
MY VACATION provides data to vendors, consultants, marketing partners, research firms, and other service providers or business partners.
MY VACATION may share users’ personal data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing personal data with law enforcement officials, public health officials, other government authorities or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect MY VACATION´S rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. If you use another person’s credit card, we may be required by law to share your personal data, including trip or order information, with the owner of that credit card.
Users may request deletion of their account at any time through the Settings > Privacy menus in the MY VACATION app.
Following an account deletion request, MY VACATION deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute.
Updates to this notice
We may occasionally update this notice. Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.
You have the right to access, rectify and cancel your personal data, as well as to oppose their treatment or revoke the consent that you have given us for this purpose, through the procedures that we have implemented. To find out about these procedures, requirements and deadlines, you can contact our personal data department.
If you wish to stop receiving promotional messages from us, you can request it through info@myvacation.com.mx
Any modification to this privacy notice may be consulted at www.myvacation.com.mx